Returns · Updated October 12, 2026
Newegg returns, explained
Newegg publishes a detailed return policy. These are the figures that matter most, read from its knowledge base on October 12, 2026. Policies change, so confirm before you buy.
Return windows
| Window | What it covers (per Newegg) |
|---|---|
| 15 days | PC accessories, headphones and portable devices, desktop PCs, notebooks, monitors, tablets, 2-in-1 laptops, gaming notebooks, projectors, home audio and video, servers (systems) |
| 30 days | All other products, including most PC components |
| 90 days | Refreshed items |
| Manufacturer warranty only | Drones, server components and systems, selected printers and scanners, special items |
| Not returnable | Office supplies, software, ink and toner, warranty service, digital games |
| Final sale | Open-box items, except possible replacement if damaged or defective and reported within 15 days |
Restocking fee
A 15% restocking fee applies to hard drives, motherboards, graphics cards, projectors and televisions that are returned opened. It does not apply to unopened returns or to items that arrived damaged or defective. On a $400 graphics card, that is $60.
Return window checker
How a return works
- Get an RMA. Request a Return Merchandise Authorization inside the window; Newegg must approve it.
- Pack and label. Put the RMA number on the package. Return labels are free for items up to 50 lb and are valid for 14 days.
- Ship and track. Keep your tracking number until the refund arrives.
- Refund. Refunds go to the original payment method after processing, about 2 business days for items sold by Newegg.
Marketplace items: the policy also covers marketplace sellers, but sellers may add their own terms, which are listed on each seller’s profile. Read them before you buy.
Protect yourself
- Photograph the box, seal and serial number when it arrives.
- Test critical parts early. Report a defect inside the window, and within 15 days for open-box items.
- Keep order emails, RMA numbers and shipping receipts.
- Pay with a method that offers dispute rights.
Source
- Newegg knowledge base, Return Policy, read October 12, 2026.